Just yesterday I was talking to a befriended flight attendant who services the first class section of transcontinental flights. She spoke of all the perks that flying first class brings and what it costs to upgrade. Those costs reminded me of how upgrades aren’t for everyone – not just in flight, but also in language. Upgraders in…
“Do you trust me?” … “Don’t you trust me?” … ”Can I trust him/her?” It seems nearly anytime we ask these questions of the relationship we have, whether it’s private or business, our relationship is often already in a perilous condition. We NEED trust in our relationships with our business teams, our clients, our partners,…
Connecting across cultures: “His English was grammatically correct, but the way he said what he said nearly cost us our client!” “You often don’t know you’ve been misunderstood until much later.” “How do you know when ‘yes’ truly means ‘yes’ and not ‘no’?” “His directness was so rude / Her indirectness left me completely confused…